INFORMATION SERVICES FORECAST
Currently spending over $650 million, users (retailers) will spend more than $1.6 billion for CCAS/CGS by 1990 (see Exhibit 1 11-8), Expenditures for credit card authorization services will drop from half to approach 40% of total processing services. Credit card transaction volume will increase less than 3% annually.
The portion of total transactions authorized will rise from approximately 25% to in excess of 50% for an annual growth rate of 23%. Telephone and audio response delivery will give ground to totally electronic authorizations which, together with economies of scale, will limit total expenditure growth to 17% annually.